Camping Kayaks 4x4 Policy Statements
Camping Kayaks 4x4 is an entirely Australian owned and operated business. All prices on our site are displayed in Australian dollars, and accordingly, all transactions conducted on this site will be billed in Australian dollars.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Camping Kayaks 4x4 Returns and Refund Policy
The Australian Consumer Law provides you with statutory rights and "consumer guarantees". This Returns Policy is in addition to your rights and remedies under the "consumer guarantees".
You must present proof of purchase to Camping Kayaks 4x4 when returning a product.
Refunds (if any) will be issued in the same form of tender as the original purchase transaction (cash, credit card, EFT) and it is the customer's responsibility to retain and produce proof of purchase.
Camping Kayaks 4x4 reserve the right to:
- assess the condition and age of returned goods prior to providing a remedy; and/or
- refer the item to the manufacturer of the goods for assessment to determine whether or not you are entitled to a remedy
You may also have other rights under a manufacturer's warranty. If you wish to make a claim under a manufacturer's warranty you should contact the manufacturer directly. Any rights under a manufacturer's warranty are in addition to your statutory rights, consumer guarantees and other rights outlined in this policy.
Camping Kayaks 4x4 is not obliged to accept returns if you change your mind. However, we will offer a store credit at our discretion, if:
- you have proof of purchase (receipt, credit statement or invoice)
- the products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged
- the product you are returning is currently ranged by us
- you return the product within 30 days of purchasing it from us; and
- you bear all costs, such as shipping and insurance, related to the return of the product to us
We will not accept change-of-mind returns for the following categories of products:
- GPS and electronic navigation devices
- All personal protective equipment
- Personal flotation devices
- Perishable goods
- Camper trailers
- Special customer orders (or unstocked items)
- Gift cards
- 4WD accessories
- Vehicle/Model specific products
How to return a product
In order to process a return, whether bought in our store or online, please ensure you take the product into the Camping Kayaks 4x4 store. If you are unable to attend the store please contact Camping Kayaks 4x4 Customer Service on (08) 98422267 to discuss arrangements for the return.
Camping Kayaks 4x4 Shipping & Delivery Policy
We deliver products Australia wide using Australia Post and other Transport / Courier companies. Shipping costs are calculated base on weight / volume. The Camping Kayaks 4x4 shipping calculator can be used to work out shipping costs. Where orders for specific products (e.g. vehicle model specific items) are placed with our suppliers, the product may be shipped direct from the supplier to you, to minimise shipping costs.
Camping Kayaks 4x4 Customer Service Policy
Camping Kayaks 4x4 is committed to providing exceptional customer service and quality products. In the event that an ordered item is not available or we are unable to fulfill your order immediately, we will notify you as soon as possible to arrange an agreeable alternative, a backorder or a full refund. Where an unstocked/out of stock item (e.g. 4x4 vehicle accessory) is ordered, our supplier may then ship the product directly to your nearest centre. In some cases delivery time may be extended depending on production time. We will ascertain expected delivery date with supplier and communicate the same with you upon order placement.
Camping Kayaks 4x4 Security Policy
When purchasing from Camping Kayaks 4x4 your financial details are passed through a Globalsign secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. The Globalsign certificate is hosted on PCI compliant servers. If you have any questions regarding our security policy, please contact us at firstname.lastname@example.org